ENGIE Energy Access Carreer opportunities in Mission Service Center Officer Jobs opportunities in Mission at ENGIE Energy Access




# Job Description


Job Title Service Center Officer

Department Customer Experience

Reporting Line Regional Service Center Manager

Location Zambia Luapula, North-Western, Southern Province

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go PAYGo and mini-grids
solutions providers in Africa, with a mission to deliver affordable, reliable
and sustainable energy solutions and life-changing services with exceptional
customer experience. The company is a result of the integration of Fenix
International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative,
off-grid solar solutions for homes, public services and businesses, enabling
customers and distribution partners access to clean, affordable energy. The
PAYGo solar home systems are financed through affordable installments from
$0.19 per day and the mini-grids foster economic development by enabling
electrical productive use and triggering business opportunities for
entrepreneurs in rural communities. With over 1,700 employees, operations in 9
countries across Africa Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria,
Rwanda, Tanzania, Uganda and Zambia, over 1.2 million customers and more than
6 million lives impacted so far, ENGIE Energy Access aims to remain the
leading clean energy company, serving millions of customers across Africa by
2025.

www.engie-energyaccess.com

Job Purpose/Mission

EEA looking for a dynamic, highly motivated and disciplined Junior Service
Centre Associate with a passion for entrepreneurship, renewable energy, and
financial inclusion to join our team. This position is an important role
within the Customer Service Department in a face paced environment at the
forefront of providing a world class customer service experience in the
sectors of renewable energy and mobile payment
technology.

This role requires an individual to work under limited supervision, perform
duties associated with direct interaction with customers, inventory
management, and providing after-sales service support both technical and non-
technical to existing Fenix customers with an emphasis on providing an
exceptional customer experience.

Responsibilities

-->Provide an exceptional experience to EEA customers at all times
-->Serve as a liaison between the customer and EEA.
-->Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
-->Diagnose technical issues with customer units and accessories and support the after-sales service process
-->Provide accurate product information to customers
-->Support in the disbursement of inventory including accessories in your Service Centre and other allocated Points of Sale POS
-->Contribute to ensuring up-to-date and accurate inventory records for Stock audits
-->Provide regular reports on sales, support, inventory, and customer data handling and management
-->Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA Zambia HQ within one month of receipt at the Centre
-->Ensure accurate and high-quality information is added into Fenix data system
-->Help collect data on customer feedback and satisfaction
-->Escalate any unresolved issues or questions to your supervisor/ manager
-->Ensure all EEA customers have a great end-to-end customer experience
Knowledge and skills

Experience

-->Previous demonstrable customer service experience, handling irate customers and problem solving solutions oriented is essential
-->Critical thinking skills
-->Good influencing and negotiation skills.
-->Flexibility with ability to work under pressure to meet deadlines
-->Excellent verbal and written communication skills
-->Team player who is able to work independently
-->Ability to establish and maintain effective working relationships with internal and external customers.
-->Demonstrate a high level of professionalism and integrity.
-->Minimum of 6 months within the EEA Zambia Customer Experience team with a proven record of providing exceptional customer service and minimal inventory management issues.

Qualifications

-->Degree or diploma in a relevant field from a recognized institution
-->Must be located in the following Regions – Luapula, North-Western, Southern Province

Languages

-->English fluency writing, speaking and readingNyanja
-->Bemba
-->Kaonde
-->Tonga
-->Lunda
-->Luvale

Technology

Good product knowledge and troubleshooting skills
Competent with computers including Microsoft Office packages, Fenix dB, Fenix
Fire, and other Google products such as Forms, Sheets, Docs and Slides
ENGIE is an equal opportunity employer, promoting diversity and committed to
creating an inclusive environment for all. All applications are screened based
on business needs, job requirements and individual qualifications, without any
regard to origin, age, name, sexual identity, orientation or preference,
religion, marital status, health, disability, political opinions, union
involvement or citizenship. Our differences are our strengths!



Send your Application Through




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Email mark.chilanda@engie.com

To apply for this job **email your details to** **mark.chilanda@engie.com**

Closing Date 3rd September , 2021.



ENGIE Energy Access Carreer opportunities in Mission Service Center Officer Jobs opportunities in Mission at ENGIE Energy Access


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