IT Officer – Hardware Support x2 Jobs in Lusaka Zambia Investrust Bank Plc Jobs in Lusaka Zambia View and Apply IT Officer – Hardware Support x2 Jobs in Lusaka at Investrust Bank Plc


Investrust Bank Plc

Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-
motivated individuals to fill the positions that have fallen vacant as below

Position Title IT Officer – Hardware Support x 2

Department Technology

Location Head Office

Reports to Manager – Technical Support

Purpose of the Job

> To provide Infrastructure support while ensuring maximum availability and uptime.
> Ensure the Banks Infrastructure is operating within the agreed SLA targets.
> Ensure that user requests/incidents are resolved within the specified period in the SLA and escalate issues accordingly.
> Install, support and maintenance of hardware including but not limited to Servers, UPSes/ Invertors, ATMs, Personal Computers, printers and hardware peripherals in line with best practice.
> Maintain the integrity of infrastructure deployment and security.
> Provide support on the Bank hardware failures.
> Ensure that user requests /faults /incidents are resolved within the specified period in the SLA and escalate issues accordingly.
> Provide root cause analysis for the hardware failures.
> Monitor server storage capacity and ensure these are within optimum limits.
> Manage operating systems and software, ensures they are installed and configured according to best practice.
> Administer all domain users and equipment.
> Test changes and upgrades to the infrastructure and ensure test results are well documented and changes/upgrades authorized before they are applied to the production and disaster recovery environment.
> Ensure the deployment of security patches and anti-virus software to all equipment.
> Ensure all after-hours support is provided in line with Service Level Agreements to ensure customer satisfaction.
> Manage ATM operations, this includes working with vendors and internal stakeholders to ensure ATMs are in compliance and in proper working order and processing transactions during expected time frames.
> Creates and maintains all records and documentation pertaining to the Banks equipment.
> Ensures the Bank’s ICT policies and procedures are enforced.
> Participate in project implementations as necessary.
> Participate in business continuity and disaster recovery planning/recovery strategies.

Qualifications and Experience

> Grade 12 School Certificate.
> Degree in Computer Science/Computer Engineering/lnformation Technology/ Information Systems.
> Minimum three (3) years with proved experience in ICT field.
> Extensive knowledge of Windows Operating Systems and Windows Server Operating Systems.
> Knowledge of Hyper-V / VSphere and or VMW will be an added advantage.
> Knowledge of ATMs will be an added advantage.

Applications, supporting documentation and CVs should be emailed to

recruitment@investrustbank.co.zm

not later than Monday, 14th December, 2020.



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IT Officer – Hardware Support x2 Jobs in Lusaka Zambia Investrust Bank Plc Jobs in Lusaka Zambia View and Apply IT Officer – Hardware Support x2 Jobs in Lusaka at Investrust Bank Plc


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