Customer Support Analyst Jobs in Lusaka Zambia WVI Jobs in Lusaka Zambia View and Apply Customer Support Analyst Jobs in Lusaka at WVI


WVI

World Vision Zambia (WVZ) Limited is a faith-based Organization dealing with
Relief aid, Development, and Advocacy dedicated to working with children,
families, and communities to overcome poverty and injustice. WVZ is part of
World Vision International and serves all people regardless of religion, race,
tribe, or gender. We are currently working on 38 large-scale programs in over
30 districts in Zambia.

Position Customer Support Officer

Reporting to IT Manager

Location Lusaka

Purpose of the Position

Customer Support Analyst is responsible for responding to customer requests by
diagnosing and resolving problems and for supporting the ongoing technology
needs of all employees by providing help desk support. They work with a broad
range of infrastructure products and basic networking components. They provide
maintenance and support for moderately to highly complex client products and
work on one or more projects concurrently as a team member.

Major Responsibilities

> Provides user access service.
> Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
> Work with Administration and Finance on Asset management,
> Provide IT Asset movement report,
> Manage IT hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives.
> Assist in managing the acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.
> Give Access rights, configure and support Office365 for National Office staff;
> Coordinate/ manage implementation and access rights for all conferencing and collaboration tools

Qualifications Education/Knowledge/Technical Skills and Experience

> Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
> Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving / diagnostic skills.
> 1 to 3 years of IT work experience.
> Willingness and ability to travel domestically and internationally, as necessary.
> Effective in written and verbal communication in English
> Ability to work in a cross-cultural environment, and must be a mature Christian.

NOTE

“World Vision Zambia is committed to the protection of children and adult
beneficiaries from all forms of abuse and sexual exploitation. All employment
is conditional upon the successful completion of all applicable background
checks, including criminal record checks”.

Applications will close by 13 May 2021. Only those who meet the requirements
will be contacted.

Women are strongly encouraged to apply; ONLY shortlisted candidates will be
contacted!



Read and Apply Now Through




style="displayblock"





URL Link to Apply


Customer Support Analyst Jobs in Lusaka Zambia WVI Jobs in Lusaka Zambia View and Apply Customer Support Analyst Jobs in Lusaka at WVI


Thank you very much for Visiting jobs-in-zambia.blogspot.com