Airtel Zambia Carreer opportunities in Lusaka Customer Centre Representative Jobs opportunities in Lusaka at Airtel Zambia




# Job Description


DEPARTMENT Sales and Distribution

VACANCY Customer Centre Representative

LEVEL Coordinator

LOCATION All Zones

JOB PURPOSE

To handle all customer care interactions by providing consistent standards of
service to Airtel customers, ensuring customer satisfaction, effective selling
and to build and retain excellent customer relationships

REPORTING TO THE CUSTOMER CENTRE TEAM LEAD, THE MAIN DUTIES ARE

1\. Ensure Customer Satisfaction through consistent standards of service
excellence through implementation of continuous improvement initiatives.

2\. Provide excellent customer relationship management by resolving customer
queries, selling, retention and relationship building.

3\. Promote Airtel brand image by managing service delivery aligned to
customer needs and business objectives.

4\. Adhere to good work ethics.

Educational Qualifications

-->Diploma/Degree in a Commercial Discipline or related field

Relevant Experience

-->Experience in 1 – 2 years in a similar role
-->Cash Management

Other requirements

Behavioral etc.

-->Customer Centric
-->High level of commitment
-->Ability and desire to sell
-->High person standard and goal oriented
-->Excellent interpersonal skills



Apply Today Through




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Email jobs@zm.airtel.com

Suitable candidates requested to apply by sending through their CV’s to
**jobs@zm.airtel.com** . Closing date for receiving applications is Friday 3rd
September, 2021.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis
of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS
status.

Please note that due to the high volume of applications received, only
shortlisted candidates will be contacted.




Airtel Zambia Carreer opportunities in Lusaka Customer Centre Representative Jobs opportunities in Lusaka at Airtel Zambia


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