FCO Jobs in Mission IT Support Officer Carreer opportunities in Mission vacancies in FCO at Mission All Jobs in Mission November 2020




The British Government is an inclusive and diversity-friendly employer. We
value difference, promote equality and challenge discrimination, enhancing our
organisational capability. We welcome and encourage applications from people
of all backgrounds. We do not discriminate on the basis of disability, race,
colour, ethnicity, gender, religion, sexual orientation, age, veteran status
or other category protected by law. We promote family-friendly flexible
working opportunities, where operational and security needs allow.

Job Category Foreign, Commonwealth and Development Office Operations and
Corporate Services

Job Subcategory Information Technology Services

Job Description Roles and Responsibilities

Main purpose of job

To be responsible for the overall administration of the IT support structure
for the British High Commission in collaboration with the FCDO Regional BSD
Manager.

The candidate will ensure that the network runs smoothly, helping users to
resolve IT issues and to get the most from the system. Provide support to the
wider Corporate Services Team on procurement,ICT Budget management and other
issues as required. The position will require a proactive approach to ensure
that work is undertaken efficiently and the successful job holder will need to
have a flexible approach to their work and working schedule.

Roles and responsibilities

First line support for the IHMG team’s primary Windows networks.

-->Anticipate and respond to user support requests in a timely and professional manner; troubleshoot and resolve user problems; provide ad-hoc training to users to help them make the most of the system; manage user accounts and access to the system; escalate problems to IT colleagues in the UK as appropriate.

Hardware and network infrastructure support.

-->Troubleshoot and resolve hardware and network problems; escalate problems to IT colleagues in the UK as appropriate; rebuild, repair and replace faulty equipment; upkeep of hardware inventory.

Management and support of non-business critical and PAG systems.

-->Manage user accounts and access to smaller Windows networks; management and support of hardware, software and network infrastructure; help set up rooms and equipment for presentations; provide support for users working on Partners Across Government PAG systems as required.

Help ensure the security of the system and building

-->Control user access to the system; ensure IT security procedures are complied with; escalate potential breaches as appropriate.

Corporate Services

-->Provide general administrative support to other members of the Corporate Services Team e.g.procurement. Compile and present monthly statistics of IT help desk requests. Manage and monitor the Corporate Services SLA for ICT support. Managing of performance of local maintenance contracts;managing servie provider relations withincluding but not limited to Mobile phone MITEL VOICE/IP telephony system,fixed line and document production companies.
-->Ensure accurate ICT budgeting and forecasting.

Corporate Activities

-->Crisis Management/Business Continuity Supporting the Logistics Lead. Maintaining the Consular Emergency Kit IT, including the bi-monthly testing of the equipment.

Other

-->Contributing towards the mission wide activities.

Resources managed staff and expenditure

-->IT Budget

Essential qualifications, skills and experience

-->Strong IT skills hardware, software and services supported by IT related qualifications with some experience in IT support;
-->A working knowledge of Facilities and Data Centre management including structured cabling, HVAC and house keeping routines
-->Strong Knowledge of IT applications, MS Windows and Wi-Fi networks.
-->Excellent customer service skills;
-->Experience providing administrative support to wider teams
-->Highly developed interpersonal and communication skills
-->ITIL Service Management coupled with a technical qualification in IT support and service delivery,
-->Understanding of the Service Desk function and processes,
-->Knowledge and understanding of Virtual Private Networking, routing and switching,
-->Knowledge of business continuity planning and disaster recovery
-->Understanding of budgeting, procurement processes, contract management, SLAs and Value for Money
-->At least 2 years’ experience supporting customers in a fast paced and high pressure environment

Language Proficient English

Desirable qualifications, skills and experience

-->Appreciation of Project Management principles,
-->Working knowledge of cloud computing technologies and applications
-->Experience in providing IT helpdesk support

Required competencies

-->Making Effective Decisions, Leading and Communicating, Delivering Value for Money,
-->Delivering at Pace, Demonstrating Resilience

Application deadline 16 November 2020
Grade A2 L
Type of Position Permanent
Working hours per week 36
Region Africa
Country/Territory Zambia
Location City Lusaka
Type of Post British High Commission
Number of vacancies 1
Starting monthly salary ZMW 12,123.66
Start Date 4 January 2021

Additional information

The British High Commission Lusaka is an equal opportunities employer,
dedicated to inclusivity, a diverse workforce and valuing difference.

Staff recruited locally by the British High Commission Lusaka are subject to
Terms and Conditions of Service according to Zambian employment law.

Please be aware that you will only be able to apply to vacancies for Local
Staff roles with the British Government through this official tal.net site
operated by Oleeo. Jobs may be advertised on third party websites, however
our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.



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URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//fco.tal.net/vx/appcentre-1/candidate/so/pm/4/pl/1/opp/13190

Closing Date 20 Dec, 2020



FCO Jobs in Mission IT Support Officer Carreer opportunities in Mission vacancies in FCO at Mission All Jobs in Mission November 2020


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