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TopFloor Zambia

Complete Solutions for Human Capital

Our client, a Mineral Equipment Technology Innovation company is looking to
hire a Customer Support Technician – Central Africa Region.

Key Responsibilities

> Assembly and commissioning of the Company’s range of relining technologies and associated products and options.
> Commissioning, repair, maintenance, training and monitoring of equipment at mine sites in Central Africa.
> Sales support of mill relining technologies and associated products and options.
> Understanding of and compliance with Workplace Health, Safety & Environment Policies
> Liaise with Service Superintendent, Customer Support Coordinator, Management Team and all other staff.
> Liaise with all suppliers, persons or companies that the Company is associated with from time to time.
> Work with the Service Superintendent to build a strong competency in, and ability to adapt to, a range of breakdown situations that will be encountered when servicing or chaperoning the Company’s range of supplied equipment.

Spare Parts Sales and Support for existing customers

> Work with the Service Superintendent to build a strong competency in, and ability to adapt to, a range of breakdown situations that will be encountered when servicing or chaperoning RME’s range of supplied equipment.
> In conjunction with the Service Superintendent, respond to existing customer requests for the sale of spare parts.
> In conjunction with the Service Superintendent, coordinate with the Company the supply and delivery of these spare parts.
> At the direction of the Service Superintendent provide some sales support to the Company’s customer base.

Servicing of the Company’s Mill Relining Technologies

> The commissioning, repair, maintenance and monitoring of the Company suite of technologies at mine sites.
> Training of mine site personnel in the effective utilisation of the Company’s suite of technologies.
> Fault finding skills coupled with the ability to efficiently resolve problems in a manner appropriate to the particular situation, is a large part of this role.
> Ensure all issued Technical Bulletins have been implemented, or coordinate information to site ensure the necessary follow up is performed.
> Complete service module information update and check (hours of operation, hammer fires, scheduling of next service).
> Ensure spare parts required on site for upcoming trips are in progress and on time. Work with warehouse dispatch staff to expedite if required.
> While on site, proactively ensure the customer’s needs are met.
> Provide assistance to the customer warehouse function to audit/identify spares stock at the site warehouse if requested by the customer.
> Working as an integral part of the Company’s Services & Site Maintenance team in a professional, proactive manner so as to ensure feedback and follow up to the customer occurs in a timely manner.
> Ensure the timely completion of timesheets, expenses and other administrative paperwork.

Desired Skills, Qualifications and Experience

> Must have a qualification in Mechanics, Crane Technician, Diesel Technician or similar trade.
> Tertiary qualification in engineering or a mining industry related discipline would be an added advantage.
> Must have at least 2 years in a similar role, preferably in a mining or export related field.
> Must have knowledge of and a wide range of contacts within the hard rock mining industry.
> Knowledge of and experience with the maintenance programs of grinding mills, and in particular relining is an added advantage.
> Must have well developed computer skills specifically in relation to the use of the Microsoft Office suite of software and email.
> Must have well developed communication skills and presentation to represent the Company at various levels at mine sites and other organisations as required.
> Must have effective time management to ensure sufficient and effective customer contact.
> Should have an attention to detail with respect to paperwork processing.
> Should have the ability to undergo and satisfy all site requirements with respect to health/medical requirements and the provision of personal records as required by individual customer sites.
> Must be in possession of a valid “C1” or “TE” Class Driver’s License.
> Possession (or ability to possess) of an unrestricted, international Driver’s License is an added advantage.

How to apply

Applicants should send their resumes to jobs@topfloor.co.zm with the job title
as the email subject before 10th July 2021. Only shortlisted candidates will
be contacted.



Send your Application Through




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Email jobs@topfloor.co.zm


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