Team Leader Jobs in Lusaka Zambia An online betting company Jobs in Lusaka Zambia View and Apply Team Leader Jobs in Lusaka at An online betting company


An online betting company

Job Summary

Keeping records of customer interactions, transactions, comments and
complaints and alert management of trends in customer complaints.

Job Description

> Promote outstanding customer relations among team members.
> Supervise, evaluate and assist in staff scheduling, training and coaching.
> Conduct efficient daily quality assessment on agent activities with customers per SLA.
> Communicate new procedures, directives, etc. with the agents
> Enforces procedures to ensure agents compliance with the company’s rules, regulations and asset security.
> Periodical performance of agent activities to have first-hand interaction and feedback from customer.
> Random barge into agent chats/calls to ensure effective quality assurance and customer satisfaction.
> Ensure collaborative relationships with other departments to ensure optimal service levels.
> Keeping records of customer interactions, transactions, comments and complaints and alert management of trends in customer complaints.
> Provide daily/ weekly and monthly report on the activities of the team
> Ensure all agents under your supervision meets their KPIs
> Achieving your KPI per target set by the department
> Performs all other duties as assigned by supervisor or management.

Required Skills, Proficiencies, Competencies

> Diploma in any business-related field with at least 3 years experience in a similar role
> Excellent communication skills
> Good knowledge of social media
> Proactive
> Team Player
> MS Office
> Operational Excellence
> Creativity and Innovation
> Business Know-How

Applicants that have a sports betting, e-commerce, or telecommunication
background are encouraged to apply. Only candidates that meet the above
requirements will be shortlisted for an interview.



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Email recruitmentzambia21@gmail.com


Team Leader Jobs in Lusaka Zambia An online betting company Jobs in Lusaka Zambia View and Apply Team Leader Jobs in Lusaka at An online betting company


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