Debt Collector Jobs in Lusaka Zambia Efficacy Credit Solutions Jobs in Lusaka Zambia View and Apply Debt Collector Jobs in Lusaka at Efficacy Credit Solutions


Efficacy Credit Solutions

Credit Management Redefined

The Debt Collector collects on designated high risk delinquent accounts,
maintains good customer relations with borrowers and effectively solves
problems in an effort to resolve account delinquency and prevent losses.

Job Responsibilities

While adhering to company policies and procedures, demonstrates good customer
service skills while initiating outbound calls and receiving inbound calls
from customers.
Negotiates account resolution and accurately inputs and documents actions
within the collection systems while maintaining company performance and
productivity standards.
Maintains up-to-date customer contact information in the collections systems.
May be required to support other queues to facilitate teamwork in the
department.
Escalates and assists other team members with calls as needed.
Serves as a resource/subject matter expert and may provide training to fellow
team members
May be required to initiate external contact with customers and may perform
advanced loss prevention activities (i.e. skip tracing, field chasing, account
settlement) or administrative work.
Other duties as assigned.
Job Qualifications

3+ years experience in a direct customer contact, service, collections or
sales environment.
Ability to work independently and maintain accuracy.
Strong attention to detail with excellent written and verbal communication
skills.
Proficient computer skills.
Previous collections experience.
Experience in any position where you had to demonstrate excellent negotiation
skills.

Own Transport & Laptop

Email cv to admin@efficacygroup.co.za



Send your Application Through




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Email admin@efficacygroup.co.za


Debt Collector Jobs in Lusaka Zambia Efficacy Credit Solutions Jobs in Lusaka Zambia View and Apply Debt Collector Jobs in Lusaka at Efficacy Credit Solutions


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