Lodge Supervisor, Receptionist, Bar Tender & Waiter/ Waitress Jobs in Lusaka Zambia Wanish Jobs in Lusaka Zambia View and Apply Lodge Supervisor, Receptionist, Bar Tender & Waiter/ Waitress Jobs in Lusaka at Wanish


Wanish

Lodge Job Opportunities

A Makeni based lodge is looking for energetic, service-oriented individuals to
fill up the following vacancies

1\. Lodge Supervisor

who will be responsible for overseeing the day-to-day operations of our lodge
to ensure guest expectations are exceeded and a consistently high standard of
customer service and cleanliness is maintained.

The supervisor will have overall responsibility for staff members and will
delegate tasks as necessary. He/She will also train the front desk staff in
hotel protocols, guest registration, and other duties.

Skills required

> Customer Service Skills
> Communication Skills
> Team Player
> Decision making skills
> Problem Solving

Qualifications required

> Staff management experience
> Hospitality experience
> Computer skills

2\. Front Desk Agent / Receptionist

Front Desk/receptionist whose responsibilities include registering guests,
managing reservations and providing information about rooms, rates and
amenities.

She/he will take all incoming calls, handling phone reservations, confirming
previously-made reservations, give directions to the lodge and answer any
questions customers have about the lodgings. When a guest’s stay is over,
she/he will handle check-outs.

Responsibilities

> Checking guests in and out
> Receiving and managing reservations made online and telephonically
> Verifying guests’ payment methods during check-in
> Assigning rooms to guests and informing them of any specials offered at the lodge

Qualifications required

> Grade 12 certificate
> Previous hospitality experience would be advantageous
> Strong written and verbal qualifications
> Well-presented and professional appearance
> Excellent customer service skills
> Must be willing to work flexible hours
> Computer literate

3\. Bar tender / Bar man

The purpose of this position is to interact with the lodge guests and ensure
they have a great experience at the bar.

He/she will be responsible to prepare and serve drinks to customers. able to
mix and match ingredients in order to create classic and innovative drinks in
accordance with customers’ needs and expectations. He/she should maintain
positive guest interactions while accurately mixing and serving beverages to
guests and servers in a friendly and efficient manner.

Responsibilities

> Interact with customers, take orders for drinks and snacks.
> Plan and present bar menu.
> Serve snacks and drinks to the customer.
> Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.
> Collecting money for drinks served and providing change as needed.

4\. Waiter / Waitress

Greets customers and offers restaurant menus, answers questions about menu
offerings, processes food and drink orders, carries food and drinks from
kitchen to tables, and prepares bills and process payments

Waiter/Waitress responsibilities include

> Providing excellent wait service to ensure satisfaction.
> Taking customer orders and delivering food and beverages.
> Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
> Take customer orders and relay this to the kitchen.
> Listen to any complaints that patrons have and address them appropriately.
> Prepare bills and process payments.

Method of Application

Your application letter should specify your contact details including contact
telephone numbers(s), CV(s) with 3 (three) traceable references.

Your application letters should be sent to

lodgevacancies2021@gmail.com

Closing date 8th January 2021



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Email lodgevacancies2021@gmail.com


Lodge Supervisor, Receptionist, Bar Tender & Waiter/ Waitress Jobs in Lusaka Zambia Wanish Jobs in Lusaka Zambia View and Apply Lodge Supervisor, Receptionist, Bar Tender & Waiter/ Waitress Jobs in Lusaka at Wanish


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