End User Support Technician Jobs in Lusaka Zambia R A Consulting Services Zambia Jobs in Lusaka Zambia? View and Apply End User Support Technician Jobs in Lusaka at R A Consulting Services Zambia


R A Consulting Services Zambia

The preferred candidate shall manage complete end user computing environment
to ensure that all laptop, desktops, printing environment and other EUC
devices (IPBX, VC facilities, mobile devices…), LAN/WAN devices (switches,
access points, routers) are available for employees and other business users.

The responsibilities in this role shall include, but are not limited to:
2.7.1 Image Management: Building, maintaining and deploying desktop/laptop
images.


2.7.2 Patch Management: Acquiring, testing, and installing multiple patches to
an administered computer system.
2.7.3 Antivirus Management: The maintenance, deployment, and analysis of
antivirus in desktops and laptops
2.7.4 Hardware Configuration & Certification
2.7.5 Application Packaging & Virtualization: Service which enables automated
deployment of applications to the future state platform (existing or new).
2.7.6 Software Distribution: Centralized application packaging and
distribution.


2.7.7 Incident and Problem Support: This involves break/fix, configuration
issues, troubleshooting, and software installations, repair and restore of
servers, hardware repair (if required), all coordination with 3rd party
Partners for resolution in incidents and problems.
2.7.8 Product Strategy & Development: Education and integration of information
related to desktop.
2.7.9 Desktop Management: The functions required to provide desktop support to
a user’s device.


2.7.10 Asset Management: Update the Asset Inventory and Management System for
addition, modification or disposal or assets; ensure that inventory tools are
duly installed on workstations; to maintain the asset inventory in offices and
highlight the need for replacement/refresh of End of Life/End of Service
equipment
2.7.11
2.7.12 Asset tagging and asset store Management
2.7.13 Device asset reconciliation with finance and Software reconciliation
with IT as per request
2.7.14 BIMAC (Build, Install, Move, Add, Change) services for all devices
2.7.15 Onsite support of incident and request for All Employee devices. Such
as Wi-Fi access and basic diagnostic of computer/laptops.
2.7.16 Technical evaluation of Devices and UAT.
2.7.17 Print services: location based printer / scanner installation,
troubleshooting
2.7.18 IT end user accessories Management (display panel, motherboard, RAM,
HDD, charger, battery etc)
2.7.19 End User Computing Device (EUC) license Management, Provide true up
count, Partner warranty management
2.7.20 auditing, verification of EUC devices and software Trend Analysis and
reporting
2.7.21 support for SCCM agent deployment and issues
2.7.22 Patch/new tool deployment through SCCM, wherever applicable.
2.7.23 Network administration: operation, administration and maintenance of
end user network (LAN/WAN/Wireless LAN).
2.7.24 support for internet and intranet access
2.7.25 support for 3rd party software installation and troubleshooting
2.7.26 support for windows time sync of the domain clients
2.7.27 support for domain client adding and removing issue (join/disjoin)
2.7.28 Install/uninstall application software on laptop and desktop
2.7.29 Support users to troubleshoot on using offi¬ce suite or common
applications.
2.7.30 Support users to troubleshoot wireless access issue from their
computers.
2.7.31 Support users on using/configuring IPBX / PBX / VoIP telephones
(Polycom, Cisco, …)
2.7.32 Support users on using/configuring Soft VoIP and VC software (Polycom,
Cisco, …)
2.7.33 Support users on using office communications tools (Skype for business,
Skype, …)
2.7.34 Support users on using VC (Video Conference) facilities (Polycom,
Cisco, …)
2.7.35 Liaise with L3/OEM vendors where required to troubleshoot / resolve end
users issues
2.7.36 EUC Support for local and remote offices/sites
2.7.37 Harddisk encryption for mobile / workstations
2.7.38 Administration, Management of CCTV and electronic access controls
2.7.39 Support users on office automation
2.7.40 As a First level support for end user applications
2.7.41 Coordinate with other other Partners (application or infrastructure) to
resolve issues at server / data center level

Qualifications

> Degree or Diploma in Information Technology, Computer Science or related field from a recognized University
> At least 3 to 5 years of relevant work experience
> Experience in setting up and maintaining computer hardware
> Experience in computer user support
> Must be able to communicate well in spoken and written English
> Valid Driver’s License



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Email:: michael@racsafrica.com


End User Support Technician Jobs in Lusaka Zambia R A Consulting Services Zambia Jobs in Lusaka Zambia? View and Apply End User Support Technician Jobs in Lusaka at R A Consulting Services Zambia


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