Customer Care Consulatant Jobs in Lusaka Zambia FSG Zambia Ltd Jobs in Lusaka Zambia View and Apply Customer Care Consulatant Jobs in Lusaka at FSG Zambia Ltd


FSG Zambia Ltd

FSG Zambia Ltd "We Care"

PURPOSE OF THE JOB

To strategically initiate and respond to all Assurance clients needs.

KEY PERFORMANCE AREAS

> Attend To calls by providing information related to insurance policies and information about any modifications in the policy to prospective as well as current clients.
> Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
> Provide feedback from clients as well as forward necessary documentation received to affected department.
> Examine whether the necessary changes were made in so as to resolve the customer’s problems.
> Advise Premium Administrator regarding clients who wish to cancel policies.
> Ensure collection and proper upkeep of insurance records.
> Solicit sale of additional or new products and services.
> Upkeep of Funeral Insurance Management System.
> Maintain strong customer relationships.
> Promote sale of funeral policies.
> Protect the company reputation.
> Issue policies to customers.
> Communicate effectively with reporting line managers.
> Keep the business place clean and tidy at all times and
> Carry out any other duties assigned by line Managers.

EDUCATIONAL REQUIREMENTS

> Minimum of a Diploma in any business related program.
> At least 3 years’ experience in a fast Service Delivery Industry

REQUIRED COMPETENCIES

> Effective communication at all levels
> Pacify difficult customers and handle their problems
> Willingness to provide assistance
> Approachable
> Good memory to remember details and data
> Able to work in flexible work timings.
> Able to cope with a fast-paced work environment
> Resolve problems efficiently after critically analyzing situations.
> Computer literate
> Ability to make timely decisions
> Highly assertive
> Eye for details



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Email recruitmentzm@fsg.co.zm


Customer Care Consulatant Jobs in Lusaka Zambia FSG Zambia Ltd Jobs in Lusaka Zambia View and Apply Customer Care Consulatant Jobs in Lusaka at FSG Zambia Ltd


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