Airtel Jobs in Lusaka Customer Retention Analyst – Airtel Money Carreer opportunities in Lusaka vacancies in Airtel at Lusaka




DEPARTMENT Marketing

VACANCY Customer Retention Analyst-Airtel Money

LEVEL Senior Officer

LOCATION Lusaka, HQ

JOB PURPOSE

Responsible for developing, implementing & optimizing the reporting framework
that will drive the insights needed to improve campaign performance

REPORTING TO THE CUSTOMER EXPERIENCE AND RETENTION MANAGER, THE MAIN DUTIES
ARE

-->Campaign Programming and Creation
-->Campaign Quality Assurance and Integrity checks
-->Campaign Performance Optimization, Tracking and Reporting
-->Survey Data Collection, Validation and Opportunity analysis
-->Marketing Communication

DIMENSIONS

-->Airtel Money Marketing Campaign effectiveness
-->Airtel Money Campaign compliance risk management
-->Effective Outbound tele Airtel marketing campaigns

EDUCATIONAL QUALIFICATIONS & FUNCTIONAL / TECHNICAL SKILLS

-->A recognized university degree in Marketing, Engineering, Actuarial or equivalent
-->Strong SQL and data mining knowledge
-->Experience in a telecommunication environment will be an added advantage
-->Analytical skills and capabilities
-->Telco background and exposure will be an advantage

RELEVANT EXPERIENCE

-->Minimum of 3 years working experience in CVM campaign management and programming
-->Extensive campaign analysis and reporting experience in a complex environment
-->Strong commercial acumen and customer focus
-->Excellent communication skills and stakeholder management.

OTHER REQUIREMENTS BEHAVIOURAL

-->Result orientation
-->Achieving Business Success and relationship management
-->Proactive and displaying Entrepreneurial Spirit
-->Ability to work under pressure



Apply Through




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Email jobs@zm.airtel.com

Suitable candidates are required to send their application & Curriculum vitae
to **jobs@zm.airtel.com** . Closing date for applications is 6 th November,
2020.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis
of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS
status.

Please note that due to the high volume of applications received, only
shortlisted candidates will be contacted.



Airtel Jobs in Lusaka Customer Retention Analyst – Airtel Money Carreer opportunities in Lusaka vacancies in Airtel at Lusaka


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