Chichele Safaris Jobs in Zambia Lodge Manager Carreer opportunities in Zambia vacancies in Chichele Safaris at Zambia All Jobs in Zambia August 2021




# Job Description


JOB DESCRIPTION
Lodge Manager

THE POSITION
Lodge Manager
Title
Manager
Department
Senior Management
Reporting to
General Management Couple
Main Areas of Focus
Management of the camp including

Guest relations –

The reason for our existence is to ensure guest satisfaction.
Meeting and welcoming guests to your camp and helping them to settle in
comfortable.
Providing guests with reliable and knowledgeable information about the camp
and surroundings, facilities and activities.
Ensuring that guests are treated with respect, courtesy and genuine
hospitality, and that at no time would any guest be subjected to
embarrassment, ridicule or unfriendliness from any member of staff.
Dealing with all requests with a genuine degree of willingness to assist, no
matter how difficult or impractical the request.
Ensuring the safety and well being of guests at all times.
Ensuring that any medical, religious or other cultural requests or beliefs be
respected and accommodated.
That “no” is not a word which forms part of our vocabulary when dealing with
guests, except in immoral or unlawful requests.

Personnel –

Ensuring staff carries out the work they are employed to do in the relevant
departments. This includes ensuring that staff are capable of doing the tasks
required and are equipped to do the task required.
Ensuring harmony in the work place by maintaining consistent practices when
dealing with staff issues.
Maintaining staff records efficiently.
Ensuring rosters for work, leave etc. are fairly exercised.
Maintaining disciplinary and grievance procedures fairly and in accordance to
company and Labour requirements.
Dealing with staff issues fairly and without prejudice.
Ongoing training within the various departments.
Supervision of Heads of Department, supervisors and other management.

Personal Attributes –

Being fair when dealing with staff and avoid preferential treatment.
Offering advice and direction to staff and fellow management and leading by
example.
Being genuinely interested in your guests.
Being dedicated to your work and loyal to the company.

Reporting lines – Upward

Liaising with the General Management Couple on issues pertaining to relevant
decision making within the camp on matters ranging from staff issues, such as
hiring and firing, discipline, and training, as well as any projects ranging
from maintenance, refurbishment, activities or any changes in programme.
All staff who are hired or fired by any manager within the company needs to be
approved by the next senior manager, e.g. Lodge Manager to General Manager;
General Manager to Operations Manager

General Duties and responsibilities –

The Lodge Manager is ultimately responsible for every department within the
Camp. Each Head of Department has his or her direct responsibilities, however
the Lodge Manager is required to oversee the general efficiency of each of
those areas, ensuring that the relevant managers comply with their own duties
and areas of responsibility. In any event it is required of all managers
within the camp to overlap their duties to a large degree, however, each
manager must be given a fair amount of autonomy to carry out his or her duties
within the limits of their authority, and it is the requirement of the Lodge
Manager to support his/her management, keeping within the policies of the
company.

Food & Beverage

To supervise the kitchen in providing guests with delicious, appetizing meals.
To ensure that the kitchen is completely up to date with the menus, recipes
and styling as directed by the Operations Department, and have been trained
accordingly.
To ensure that all food that is served is of a consistently high standard,
notwithstanding the logistical difficulties, especially where improvisation is
called for.
To ensure that beverages served are varied and comply with the high standards
required. Product knowledge is imperative.
To comply with special requests and dietary requirements where applicable.
To ensure proper stock controls and systems are adhered to.
To ensure wastage and shrinkage is minimized.
To produce accurate monthly records of food and beverage costs
To ensure that the overall Food and Beverage experience of each guest fits in
to the philosophy of the company.

Housekeeping

To ensure that all guest rooms and public areas are kept clean, neat and well
maintained.
All linen and towels are washed according to the Camps policy, and that only
linen and towels in excellent condition are used, whilst inferior items are
discarded and replaced.
The cleaning of all rooms and public areas is carried out systematically,
according to the required standard. Every nook and corner to be inspected from
the deck of each room, doors windows, counter tops, beds, baskets, furniture
and ornaments, waste bins, drawers, hangers, basins, bowls, toilets, sinks,
taps, nozzles, pipes, sanitary bins, ashtrays, magazine racks, blinds,
carpets, rugs and so forth.
Correct cleaning materials and equipment to be used as per the required
standard using environmentally friendly products, in correct dosage, including
polishing of floors. Sanitary waste is correctly disposed of.
Turndowns are effected according to the required standard.

Maintenance & Grounds

To ensure that all tents/rooms and main public areas are maintained
aesthetically and functionally. Any damaged furniture, fittings or equipment
to be maintained, replaced or removed.
To ensure that all aspects of the camp are maintained and functional including
all furniture fittings and equipment, including kitchen operating equipment,
food and beverage service equipment, housekeeping and laundry equipment and
guides equipment and vehicles including all subsidiary and related items.
To ensure that the camp is adequately stocked with fuel and required materials
to ensure reasonable ongoing maintenance can occur on a daily basis with
special requests being ordered in.
To ensure that vehicles are maintained and regularly serviced, especially when
crossing water.

Environmental Maintenance/Monitoring

Keep database up to date – include info on –

1\. Installation dates and position of all infrastructure

guest and staff accommodation
service facilities etc
radio tower

2\. Installation dates and position of all systems

sewage – septic tanks and soakaway
energy – generator, batteries, gas, fuel, solar panels, electrical systems
waste – bins, storage cage, burning pit
water – boreholes, reticulation systems

3\. Monitor rate of consumption of

fuel usage and vehicle maintenance
water usage
biodegradable cleaning products usage
guest complimentary products usage and quality of refill by staff

4\. Quality of – bore water and sewage effluent

5\. Regular inspections of

guest chalets and main area.
waste disposal and storage centre.

6\. Ensure no excessive noise in staff area whilst guests are in camp.

7\. Accidents and emergencies, fire, illegal activities a contingency plan
for spills and fires within the camp must be developed i.e. reporting
mechanism, sand buckets, fire blankets, fire extinguishes, evacuation.

8\. Wildlife Monitoring

Problem animal control
Illegal activities
Wildlife – monitoring endangered species, predator identikit, natural
mortalities.

Administration

Daily procedures including registration of guests, recording of sales, banking
analysis.
Weekly procedures including weekly departmental issues.
Daily reductions, issues and deliveries recorded
Monthly management reports as per required standard,
Checking of invoices
Writing of welcome notes and bedtimes stories for guests
First aid co-ordination and upkeep.
Printing and stationery

Application Process

Please provide your resume and a letter of application. Email us on
chichele.hr@gmail.com

Your letter should touch on at least the following points

Why you believe you are suited to the job;
What you can bring to the position;
Your approach to handling complaints;
How you will handle the isolation of living in the bush for almost 8 months;
Whether you are currently living in Zambia;
If you hold a current First Aid & CPR Certificate;
If you’re eligible to work in Zambia
We look forward to hearing from you.



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Email chichele.hr@gmail.com

To apply for this job **email your details to chichele.hr@gmail.com**

Closing Date 27th August, 2021.



Chichele Safaris Jobs in Zambia Lodge Manager Carreer opportunities in Zambia vacancies in Chichele Safaris at Zambia All Jobs in Zambia August 2021


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