Standard Chartered Bank Carreer opportunities in Zambia Quality Assurance Officer Jobs opportunities in Zambia at Standard Chartered Bank




# Job Description


We are a leading international bank focused on helping people and companies
prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about
showing how you embody our valued behaviours – do the right thing, better
together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an
inclusive and flexible culture – one where everyone can realise their full
potential and make a positive contribution to our organisation. This in turn
helps us to provide better support to our broad client base.

The Role Responsibilities

-->To perform daily/weekly/monthly complaints resolution management quality assurance
-->Identify complaints resolution management exceptions and breaches and raise them with relevant stakeholders for resolution and closure
-->Escalate complaints management resolution bleaches with the responsible line managers and hold staff responsible for resolution accountable
-->Ensure all regulatory returns with regards complaints resolution management are adhered to
-->Propose and monitor process improvements-based Q&A results to ensure improved customer service
-->Perform sales call back assurance on a daily/weekly/monthly basis

Risk Management

-->Ensure Complaints Resolution Management guidelines and DOI is adhered to
-->All complaints are correctly logged in and on time
-->All the complaints management resolution exceptions are escalated and staff responsible are held accountable

Regulatory & Business Conduct

-->Ensure all Complaints management resolution guidelines adhere to the regulatory guide
-->Exemplary business conduct

Other Responsibilities/ Skills

-->Ability to work with the strictest level of Confidentiality due to the nature of the role and exercise sound judgment.
-->Strong attention to detail and organizational background.
-->An understanding of the business in terms of our products and customer segments.
-->Excellent computer skills with the ability to use PowerPoint, Excel and Word
-->Creative, confident and professional person with high levels of drive, ambition and enthusiasm.
-->Strong presentation and communication skills.
-->Strong people management & communications skills

Key stakeholders

Internal

-->Regional Head, CPBB Zambia & Southern Africa
-->Chief Executive Officer/ Managing Director -Zambia
-->Zambia Retail Banking Management Team

External

-->Bank Customers
-->Regulators Local government, CPCC, BOZ

Our Ideal Candidate

-->-->Minimum 5 O’Level Credits or better including Mathematics and English
-->Degree in relevant subject
-->Sound knowledge of general banking law and practices
-->Competence in financial accounting /forecasts
-->Ability to plan daily /periodic operations
-->Strong interpersonal /communication skills
-->Computer skills



Send your Application Through



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URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//scb.taleo.net/careersection/ex/jobdetail.ftljob=2100019368&lang=en&src=JB-
BB-10081

**Closing Date** 13 August. 2021



Standard Chartered Bank Carreer opportunities in Zambia Quality Assurance Officer Jobs opportunities in Zambia at Standard Chartered Bank


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