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Private

DEBT COLLECTORS

Location*> Central province (Kabwe, Chibombo, Mumbwa, Kapiri Mposhi) and
Eastern province (Chipata, Petauke and Mambwe)

Closing date*> 20 th July 2020

A lease to own company is seeking Debt collectors to operate in rural areas in
Central and Eastern provinces on a fixed contracted period. The Debt collector
will be responsible for making visits to customer’s homes in selected rural
areas and villages, for the purpose of recovering company assets from
defaulting customers in line with operating procedures, managing customer
collections, customer relationship management and identifying policy breaches
in the district.

Responsibilities

Recovery of assets, payment collection and customer relationship Management

Verify and report whether customer relationship management practices and
requirements are being instituted in the field, payment collection or recovery
of company assets from defaulting customers as per operating procedures

> Home visits to conduct necessary reclaims, as needed.
> Collect data in survey form of defaulting customers, to better determine causes of default to enable better management strategy and for business development purposes.
> Home visits to customers to support agents and reduce default rate.
> Keep in regular contact with Line manager and Customer and credit management team, feeding information concerning customers and field team.

Field operations support

Ensure that administrative and operational procedures in the field meet the
company’s requirements.

> Home courtesy visits to customers to inspect for quality control purposes.
> Report any policy breaches and anomalies in the field.
> Support agents to locate customer’s whose whereabouts are unknown and record GPS location.
> Other items as deemed necessary by the management team.
> Assist management team with logistics.
> Store and organize faulty units to return to for repair.

Minimum Requirements

> At least 2 years’ experience in debt collection.
> Diploma in any subject
> Valid motor bike and/or driving licence (essential)
> Extensive prior field work experience
> Excellent interpersonal skills
> Ability to build and maintain relationships with others
> Willingness to work in rural areas for the duration of the contract.

To apply Please email a cover letter, CV, and a copy of valid motorbike and
or driving licence to employmentadvert833@gmail.com



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Email employmentadvert833@gmail.com


Debt Collectors Jobs in Zambia Private Jobs in Zambia View and Apply Debt Collectors Jobs in at Private


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