Customer Service Consultants Jobs in Lusaka Zambia K and C Cash Converters Ltd Jobs in Lusaka Zambia View and Apply Customer Service Consultants Jobs in Lusaka at K and C Cash Converters Ltd


K and C Cash Converters Ltd

Solving your money problems

EMPLOYMENT OPPORTUNITY

K&C Cash Converters Ltd is a specialist financial solutions company targeting
both the formal and informal employed markets with the primary offering of
financial solutions to the under-banked. Our company focuses on providing a
wide combination of financial services and products in Lusaka and surrounding
towns. These services are offered to our customers, who are referred to us by
the general public, other clients and through advertising. Because we are
growing, we are looking for suitable candidates to work as Customer Service
Consultants in our Call Centre department.

RESPONSIBILITIES

> Maintaining a positive, empathetic and professional attitude toward customers at all times.
> Responding promptly to customer inquiries.
> Communicating with customers through various channels.
> Acknowledging and resolving customer complaints.
> Knowing our products inside and out so that you can answer questions.
> Processing orders, forms, applications, and requests.
> Keeping records of customer interactions, transactions, comments and complaints.
> Communicating and coordinating with colleagues as necessary.
> Providing feedback on the efficiency of the customer service process.
> Ensure customer satisfaction and provide professional customer support.

EDUCATION AND EXPERIENCE

> Minimum of a Diploma or Degree in Banking & Finance, Business Administration, Marketing or any other related field.
> Familiarity with office software.
> Previous related experience in particular industry is an added advantage.

ADDITIONAL SKILLS

> Customer service
> Negotiation skills
> Problem solving
> Documentation skills
> Attention to detail
> Resolving conflict
> Analyzing information
> Multi-tasking
> Proficiency in Ms Office (Word, Excel, Outlook and PowerPoint)

If interested please email your CV and cover letter to
tbanda@kandccashconverters.com by 1500 hrs on Thursday, 23rd July 2020.
Please note that only applicants selected for interviews will be contacted.



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Email tbanda@kandccashconverters.com


Customer Service Consultants Jobs in Lusaka Zambia K and C Cash Converters Ltd Jobs in Lusaka Zambia View and Apply Customer Service Consultants Jobs in Lusaka at K and C Cash Converters Ltd


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