Sunda Industrial Zambia Carreer opportunities in Lusaka Customer Service Supervisor Jobs opportunities in Lusaka at Sunda Industrial Zambia




# Job Description


JOB PURPOSE

Responsible for docking with customers, collecting and assisting with customer
complaints, maintaining good customer relationship with customers, planning to
carry out market research, providing Suggestions to the management, submitting
daily and weekly reports, managing customer service team, clearing unsold
inventory, following up customer payment control, accepting and reviewing
documents, and taking delivery of products,

JOB RESPONSIBILITIES

-->Planning and conducting marketing research and advised on marketing trend, opportunities and developments in the industry
-->To support the overall marketing objectives of the company both externally and internally.
-->Collects all complaints from customers and officers on various issues and at times help management to solve these pressing ones
-->Developing and maintaining an effective customer relations and database
-->Follow customers payment and control bounced cheque
-->Preparation of periodic sales and marketing report for every week
-->Managing the customer service team and clear promotion targets on time.
-->Check the display situation of showroom from time to time and feedback to the Marketing Department for improvement together.
-->Other work tasks arranged by the leader

KEY RESPONSIBILITIES

-->Strong communication skills, good at organizing language, resolving conflicts with customers and solving practical problems
-->Rigorous, steady, patient, adhere to the principle, good at confidentiality.

PROFESSIONAL KNOWLEDGE

-->Communication and coordination ability
-->building Materials market distribution
-->Knowledge of local taxation
-->Knowledge of warehousing

PROFESSIONAL SKILLS

-->Office software
-->market analysis

EDUCATION, PROFESSIONAL AND WORK EXPERIENCE

-->Bachelor’s Degree in marketing/Sales Management
-->2+ Years Working Experience in Customer Service



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Email sundaindustrialzambia@gmail.com

**TO APPLY SEND YOUR DOCUMENTS TO EMAIL**
**sundaindustrialzambia@gmail.com **

WhatsApp Only **0974705121 **

Closing Date 23rd August, 2021.



Sunda Industrial Zambia Carreer opportunities in Lusaka Customer Service Supervisor Jobs opportunities in Lusaka at Sunda Industrial Zambia


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