Information Technology Officer Jobs in Lusaka Zambia Beit CURE Hospital Jobs in Lusaka Zambia View and Apply Information Technology Officer Jobs in Lusaka at Beit CURE Hospital


Beit CURE Hospital

Provides Specialty Medical Treatment in Orthopaedics & ENT

JOB ADVERT

Beit CURE Hospital is a children’s charity hospital founded by a Christian
Mission Organization, CURE International. We specialize in the surgical
treatment of disabilities in Orthopedics and ENT. Position Details

Information Technology Officer

Reports to Operations Manager

Location Lusaka

POSITION OVERVIEW

The IT Officer is responsible for the support of all Information Technology
(IT) and Hospital Management Information System (HMIS) services, systems,
networks and devices that the Hospital staff utilize to achieve CURE’s
Mission. He or she will be responsible for installing, configuring and
monitoring computer hardware, software and networks in accordance with CURE
International’s standards, diagnosing faults and solving technical problems,
and training end-users in the use of technology solutions. The position is
part of the network-wide IT support structure, serving as the first level of
user support to Hospital staff. The position reports to the Operations Manager
of the Hospital and receives technical guidance and oversight from CURE
International’s Head of Technology and the Technology department.

PRIMARY RESPONSIBILITIES

Technology Deployment and Provisioning

1) Deploy and provide support for LANs, WANs, network segments, Internet, and
VPN systems.
2) Install new / rebuild existing servers and configure hardware and
peripherals, services, settings, directories, storage, etc. in accordance with
the CURE International IT standards and project/ operational requirements.
3) Configure and deploy desktop & laptop computers, printers, routers,
switches, firewalls, phones, tablets, smartphones, and software solutions.
4) Develop and maintain documentation of deployment, installation and
configuration procedures.
5) Research and recommend innovative, and where possible automated approaches
for system administration tasks.
6) Create, update, disable and delete user accounts and user access
permissions per request.
7) Implement technology, security, data backup & privacy best practices and
process improvements across the Hospital, as prescribed by CURE
International’s Technology department.

Technology Maintenance and Support

1) Support all IT functions across the Hospital, including
a. Enterprise applications (includes communications, collaboration, electronic
medical records (EMR), inventory management, human resource, financial
management and accounting systems and tools)
b. Physical servers, virtual machines, desktop & laptop computers, and mobile
devices
c. Network and security/access administration
d. Information management and protection
2) Perform daily system monitoring, verifying the integrity and availability
of all hardware, server resources, systems and key processes, reviewing system
and application logs, and verifying completion of scheduled jobs, such as
backups.
3) Administer servers, virtual machines, desktop & laptop computers, printers,
routers, switches, firewalls, WiFi access points, phones, tablets,
smartphones, operating systems and software.
4) Perform regular security monitoring to identify and remediate possible
security risks or intrusions.
5) Ensure automated daily backup operations are functioning correctly, and
that all required files and system data are successfully backed up, both to
local external and offsite cloud storage.
6) Perform regular file archival and purge as necessary.
7) Repair and recover from hardware or software failures. Coordinate and
communicate with impacted users and services in a timely manner, sharing
regular status updates.
8) Apply computer operating system security patches, updates and upgrades on a
regular basis, and upgrade administrative tools and utilities.

Training

1) Provide Hospital staff coaching and training in the use of all CURE’s
technology solutions.

SECONDARY DUTIES

1) Contribute to strong teamwork and information sharing within the network-
wide IT team, between Hospital-based groups, and across the organization.
2) Collaborate and communicate cross-functionally in support of One CURE, One
Mission.

EDUCATION/EXPERIENCE REQUIREMENTS

1) Diploma in Information Technology or Computer Science, or related field.
2) Bachelor’s Degree in related field is an added advantage.
3) Minimum of 3 – 4 years experience in IT support, systems administration and
information management in a professional organization.

KNOWLEDGE, SKILLS & ABILITIES

1) Strong knowledge of IT support, various Operating Systems (including
Microsoft Windows and Linux), business and collaboration applications, and IT
policies, procedures and standards
2) Information processing and numeracy abilities
3) Accuracy, attention to detail and timely project and service delivery
4) Security conscious approach to provision of IT services
5) Ability to establish priorities and proceed with objectives with minimum
supervision
6) Strong written and verbal communication skills in English
7) Ability to teach technology to end-users, with patience
8) Google G Suite administration and support (Preferred)

COMPETENCIES

1) Attention To Details Able to be alert in a high-risk environment; follow
detailed procedures and ensure accuracy in documentation and data; carefully
monitor processes; concentrate on routine work details, and organize and
maintain a system of records.
2) Persistence & Determination Able to take responsibility for actions and
outcomes and persist despite obstacles; demonstrate dependability in difficult
circumstances and show a sense of urgency about getting results.
3) End-user Focus Able to demonstrate a high level of service delivery; do
what is necessary to ensure end-user satisfaction; deal with service failures
and prioritize end-user needs.
4) Decision Making & Problem-Solving Able to take action in solving problems
while exhibiting judgment and a realistic understanding of issues; able to use
reason, even when dealing with emotional topics; review facts and weigh
options.
5) Systematic Problem Solving Able to apply systems thinking to generate
solutions; focus on process rather than isolated events; obtain multiple
assessments of a situation and be systematic in identifying trouble spots; use
tools to define problems; evaluate alternative solutions.
6) Integrity Ability to be tactful, maintain privacy, and foster an ethical
work environment; prevent inappropriate behavior by coworkers; give proper
credit to others; handle all situations honestly.

Submit applications by email to zm.recruitment@cureinternational.org

Addressed to

The Human Resources and Administration Manager
Beit CURE Hospital
Box 36961
Plot No. 34872a Great North Road, Lusaka

CLOSING DATE FOR APPLICATIONS IS 11th FEBRUARY 2021.



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Email zm.recruitment@cureinternational.org


Information Technology Officer Jobs in Lusaka Zambia Beit CURE Hospital Jobs in Lusaka Zambia View and Apply Information Technology Officer Jobs in Lusaka at Beit CURE Hospital


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